Your Google Listing Is Your Best Free Salesperson
It shows up before your website, answers questions before you do, and books calls while you sleep. Most businesses set it up once in 2019 and never touch it again.
Set up once, forgotten forever
The typical Google Business Profile has a logo, an address, hours that were right two years ago, and four photos taken on a phone in bad light.
Meanwhile Google is actively surfacing profiles that are alive: businesses posting updates, answering questions, adding photos, responding to reviews. Activity signals that you're open and operating.
There's also a quiet risk. Anyone can suggest an edit to your listing. Competitors can flag it. Customers can post questions that sit unanswered for months, and Google will let another customer answer them — correctly or not.
Treat it like a channel, not a form
We start with a full optimisation pass: primary and secondary categories chosen deliberately, services and products listed out, attributes set, description written for humans, hours and holiday hours correct.
Then we keep it moving. Weekly posts about offers and updates, new photos on a schedule, Q&A seeded with the questions you get asked on the phone every week, and every review answered in a voice that sounds like you.
We also monitor for unauthorised edits and suspensions, which are more common than most owners realise and can take a listing offline without warning.
Everything in Google Business Profile
No vague deliverables. Here's exactly what you get every month.
Full profile optimisation
Categories, services, products, attributes, description and hours — all set deliberately, not by default.
Photo & video programme
Regular uploads on a schedule, geo-tagged and named properly, covering interior, team and work completed.
Google Posts
Weekly posts for offers, events and updates that keep the profile active and take up more space in results.
Q&A management
We seed the questions customers actually ask and answer new ones before someone else does.
Review responses
Every review answered — positive ones warmly, negative ones calmly and professionally.
Insights reporting
Monthly view of calls, direction requests, website clicks and how people found you.
Suspension monitoring
We watch for unauthorised edits and handle reinstatement if your listing is suspended.
Two-location auto repair shop
US metro market
Challenge
Profiles had no posts, 6 photos between them, 40+ unanswered reviews and outdated holiday hours driving one-star complaints.
Approach
Complete optimisation of both listings, weekly posting cadence, photo programme, and a review-response process with a 24-hour SLA.
Illustrative example based on typical engagements. Not a guarantee of results.
Calls from listing
+143%
90-day comparison
Direction requests
+87%
Both locations combined
Average rating
3.9 → 4.6
Over 5 months
Where this fits in our plans
Suggested plan: Starter — $297/mo
Profile management pairs well with any plan. Starter clients often add it as their first non-ad service.
Applications are reviewed within 24 business hours. Payment link is sent only after approval.
Google Business Profile questions
Never. You stay the owner and we're added as a manager. You can remove our access at any time from your own Google account, and the profile, reviews and photos all stay with you.
Usually, yes. Suspensions typically come from address issues, category violations or rapid edits that trip Google's filters. We assess the cause, prepare the reinstatement request with supporting documentation and follow it through. We can't guarantee reinstatement, but most cases are recoverable.
Yes, that's included. We write in your voice and send you the tone guidelines up front. For anything sensitive — a serious complaint or a legal matter — we draft the response and get your approval before posting.
Ready to fix your google business profile?
Start with a free audit and we'll show you exactly what we'd change — before you pay us anything.
+1 (307) 317-9270