The Deciding Factor In Almost Every Local Choice
Two businesses, similar prices. One has 24 reviews at 4.1 stars, the other has 210 at 4.8. The choice is made before anyone picks up the phone.
Happy customers stay quiet
Reviews skew negative by default. Somebody who had a good experience got what they paid for and moved on with their day. Somebody who had a bad one is motivated.
Which means unless you actively ask, your rating drifts toward the loudest minority. A single one-star review can hold more weight than ten satisfied customers who never wrote anything.
Most owners know they should ask. In practice it's awkward, easy to forget at the end of a job, and there's rarely a system for it.
Ask every time, automatically
We build a request that fires after every completed job — by SMS, email, or both — at the moment satisfaction is highest. Not a week later when the feeling has faded.
The request routes people to whichever platform matters most for your business, with as few taps as possible between intent and posted review. Every step you remove is more reviews.
We monitor across Google, Facebook and your industry sites, respond to everything, and flag serious complaints to you immediately so you hear it from us before you read it online.
Everything in Review Management
No vague deliverables. Here's exactly what you get every month.
Review request automation
SMS and email requests triggered after job completion, timed for the moment satisfaction peaks.
Multi-platform monitoring
Google, Facebook and relevant industry directories watched for new reviews daily.
Response management
Every review answered in your voice — warmly for positives, calmly and constructively for negatives.
Negative review protocol
Serious complaints escalated to you within hours with a drafted response for approval.
Review widgets
Live review display on your website to carry that social proof onto your own pages.
Reporting
Monthly view of volume, average rating and how you compare against local competitors.
Plumbing & drainage company
US mid-size market
Challenge
31 Google reviews at 4.2 stars after eight years trading. No request process; the nearest competitor had 180+.
Approach
SMS review request sent two hours after every completed job, all existing reviews answered, negative-review protocol agreed with the owner.
Illustrative example based on typical engagements. Not a guarantee of results.
New reviews
+147
In 7 months
Average rating
4.2 → 4.7
Map pack position
#5 → #1
Primary service keyword
Where this fits in our plans
Suggested plan: Growth — $497/mo
Review management is an add-on to any plan and has an outsized effect on local SEO and ad conversion rates.
Applications are reviewed within 24 business hours. Payment link is sent only after approval.
Review Management questions
Only if it violates platform policy — spam, a competitor posting fake reviews, abusive content or a review of the wrong business. We'll file the removal request and follow it up. A genuine complaint from a real customer cannot be removed, and shouldn't be. A calm, professional public reply does more good than a deletion would.
Asking is fine and encouraged by Google. What's prohibited is incentivising reviews, offering discounts for five stars, or review-gating — only sending the request to customers you expect to be happy. We don't do any of that, because it risks your listing.
Within one business day for standard reviews. Anything at two stars or below is flagged to you within hours, with a drafted response for you to approve before it goes live.
Ready to fix your review management?
Start with a free audit and we'll show you exactly what we'd change — before you pay us anything.
+1 (307) 317-9270